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Polo on Smith's Lawn

Polo on Smith's Lawn

Concierge Scheme

The Concierge Scheme is a one stop shop allowing you to book local attraction and event tickets for your guests via the Royal Windsor Information Centre’s online shop. It could not be easier and allows you or your receptionist/reservations team to book tickets in advance for inclusion in your accommodation packages OR to encourage your present guests to extend their stay with you.

concierge scheme logo

Visit our online shop and click ‘log in’ on the top right of the page then you can sign up to order tickets. Please make sure you include a valid email, preferably a generic one for your hotel rather one assigned to an individual member of staff.  Contact Barbara Hunt when you have signed up so a profile can be created for you and you can start booking tickets.

There is no need for you to pay up front for tickets; pay ‘on account’ and you will be billed once you have reached your credit limit. Tickets will be emailed to you at the time of booking.*

We are adding new products to our site all the time. Multi-tickets attract a discount so combination tickets will save money. Do please consider this service and sign up today!

Create packages that offer a variety of things for your guests to do, making the most of every stay:

  • The Windsor Weekender: River Cruise, Walking Tour and Sightseeing Bus.
  • Windsor Town & Country: River Cruise, Sightseeing Bus, The Savill Garden and Dorney Court.
  • Royal Windsor Racecourse
  • Ascot Racecourse
  • Theatre Royal Windsor
  • Windsor Duck Tour
  • Legoland, Chessington World of Adventures, Thorpe Park**

New Products

The Information Centre also offers itinerary planning and can assist with your bidding process for the groups sector – ask about our bespoke booking service

Contact Barbara Hunt, tel 01753 743909 for more information.

* Dated/seated tickets must be prepaid – the tickets can form part of a non-refundable deposit and taken on confirmation.

** Available to all properties who are not preferred partners of Merlin.

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