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Royal Windsor Information Centre

Royal Windsor Information Centre

Travelling with a Disability

The nature of the Royal Borough presents some inherent problems common to many historical towns and cities.  Windsor Castle is on a steep hill and some of the shops, restaurants and hotels are less accessible to wheelchair users because of their historic nature. 

We hope you find this page useful.  For more information contact the Information Centres or People to Places ShopMobility.


People to Places ShopMobility

The Royal Borough of Windsor and Maidenhead's Shopmobility service provides manual and powered wheelchairs and scooters that can be hired for use in Windsor and Maidenhead town centres. The service is also available at shows, events and rambles during the summer months. Shopmobility is for anyone who has difficulty walking, whether as the result of an accident, age, illness or even a temporary mobility problem. 

Transport and Parking

The Royal Borough provides a number of transport services and facilities to assist disabled visitors.

  • Trains For more infomation of the facilities available on train services into Windsor and Eton Central, Windsor and Eton Riverside and Maidenhead train stations please see the National Rail passenger services website.
  • Parking There are various schemes that are in force to help disabled visitors with car access such as the Blue Badge Scheme and Borough Free Parking.  For more information please telephone 01628 683133.
  • Buses All buses operating within Windsor and Maidenhead are fully accessible and can accommodate one wheelchair user.  For more information on accessibility on bus routes throughout the Royal Borough please call 01628 683880.
  • Windsor Coach Park For those with mobility difficulties arriving by coach at Alma Road Coach Park there is a lift enabling access up to Windsor town centre.
  • Taxis Information on disabled access to Taxis, Private Hire and Hackney Carriage vehicles in the Royal Borough. 

Attractions

Not all of the Borough’s visitor attractions are fully accessible but all are working towards improving their facilities for those with disabilities.  Always telephone in advance to discuss your individual requirements. 

Windsor Castle 
The entire visitor route is accessible for wheelchair users.  Wheelchairs can be borrowed free of charge from the Castle's visitor centre.  Audio tours are available.  Telephone +44 (0)20 7766 7324 in advance to arrange assistance by a warden. www.royalcollection.org.uk/visit/windsorcastle/plan-your-visit/access

Legoland Windsor
Award-winning facilities allow guests with disabilities and special needs the best possible enjoyment and accessibility.  An advisory leaflet is available in advance or on arrival at Guest Services. www.legoland.co.uk/Plan/Guests-With-Disabilities/

The Savill Garden, Windsor Great Park
The Savill Garden is easily accessible, with a fairly even terrain that is suitable for both wheelchairs and buggies. For adult visitors with disabilities, we also allow an accompanying able-bodied companion to visit The Savill Garden free of charge, if you require. Disabled facilities, including toilets (accessible with a radar key) are clearly sign-posted in The Savill Building.

Dedicated parking spaces are available close to the entrance of The Savill Building, and we have a limited number of non-motorised wheelchairs available to borrow, for use in The Savill Garden and The Savill Building. Please note, wheelchairs are available on a first come, first served basis. We do not have electric mobility scooters, but if you have your own then you are very welcome to use it.

There are plenty of clearly marked wheelchair accessible paths throughout the Garden, as well as several benches and seated areas where you can relax and enjoy the views. Please be aware, although the main circular route around the Garden is wheelchair accessible, there is a section with a slight descent and ascent when returning to The Savill Building, meaning that companions will need to be fit and able-bodied in order to push a wheelchair in these areas!

www.windsorgreatpark.co.uk/en/visit/disabled-access

French Brothers Boats
Some riverboat trips present problems to wheelchair users, so it is wise to telephone the sales office to discuss your requirements.  All staff have completed Tourist Board 'Welcome All' training courses and work hard to make your trip an enjoyable one.

www.frenchbrothers.co.uk/grouphire/disabled.php

City Sightseeing Open Top Bus Tour
Drivers will provide boarding assistance to help people with mobility impairment on to the lower deck.  One new bus is fully accessible for wheelchair users.

www.bathbuscompany.com

Theatre Royal
Wheelchair access to auditorium and ramp access to foyer from street.  Adapted toilet facilities.  Hearing system (£5 returnable deposit per headset – please notify the box office when booking).  Described performances for people with a visual impairment are available, please contact Adrian Uzzell for information on performances and dates.

www.theatreroyalwindsor.co.uk/

Windsor and Maidenhead Leisure Centres
Both have designated parking bays, accessible toilets, hoists into the pools and trained staff.

www.rbwm.gov.uk/web/lc_leisure_centres_index.htm

Ascot Racecourse
An accessible environment for all racegoers including older people, people with disabilities and those with young children.  An 'Access for All' policy includes provision of disabled parking spaces, designated viewing areas and wheelchair hire.  Special arrangements can be made and assistance is available both in advance and on the day of the race meeting.  For further information call the access officer on +44 (0)1344 878517 or visit www.ascot.co.uk/accessibility

Norden Farm Centre for the Arts
All public areas of the venue are accessible thanks to lifts, ramped access and adapted toilets. There is an infrared loop system and occasional signed performances for those with hearing disabilities. Please advise the box office of your requirements when booking.

www.nordenfarm.org

Stanley Spencer Gallery
Wheelchair access,  lift to the mezzanine floor, large-print guide and magnifying glass for the partially sighted.  Hearing loop.

www.stanleyspencer.org.uk/

Dorney Court
Visitors with mobility impairments can visit the ground floor rooms although a few stairs are involved.  An accessible toilet is available at the adjoining plant centre.

www.dorneycourt.co.uk

Royal Windsor Racecourse
Viewing area in Members Enclosure; adapted toilets and lifts to hospitality areas.  Wheelchair users have free entry and designated parking areas.

www.windsor-racecourse.co.uk

The Firestation Centre for Arts and Culture
Wheelchair access to the auditorium, bar and toilet.  Auditorium fitted with induction loop.  A brochure is available in large print format.  Please advise Box Office of your requirements when making your booking.

www.firestationartscentre.com/

Blue Badge Guided Walking Tours
Level ground walking tours and specialised walking tours for the visually impaired.  Tours can be tailored to suit most requirements.  Please visit the pages of individual guiding companies for more information.

Accessible Toilets

Public toilets with facilities for disabled people are available, some need a RADAR Key.  Keys are available from the attendants.  

Eton: Eton Court

Maidenhead: Shopmobility, Nicholsons Car Park; Central Library, St Ives Road.

Windsor: Windsor Castle, Bachelors Acre, Windsor Coach Park, River Street Car Park, Victoria Street Car Park, Windsor Royal Shopping.  

Accommodation

While many of the Borough’s hotels are historic buildings and are not suitable for wheelchair users they make every effort to take care of guests with disabilities.  The more modern hotels are better equipped.  Please inform the hotel of your requirements when you make your booking.  

For more assistance in finding accommodation to suit your needs please use our Advanced Accessibility Search where you can search by area or by type of accommodation (please note this information is self-assessed therefore we accept no liability for its accuracy. Please contact the venue for further information).  Or contact the Royal Windsor Information Centre for further assistance.

Useful links

DisabledGo Detailed information about the access to all kinds of places - hotels, restaurants, colleges, tourist attractions, libraries, hospitals, leisure centres - the list goes on!

DirectEnquiries.com The Nationwide Access Register

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