General Advice and Information

1.  What services are available at the Visitor Information Centre in Windsor?

The Royal Windsor Information Centre offers a wide range of services both for visitors and local residents within the Royal Borough of Windsor and Maidenhead: 

• A booking service for Accommodation, Conferences, Weddings and Groups
• Box Office for the Royal Windsor Horse Show, Windsor Festival, concerts at St George's Chapel.
• Tickets available for local attractions such as Ascot Racecourse, Windsor Raceourse, Windsor Duck Tours, Legoland® Windsor, City Sightseeing, French Brothers Boats, Royal Windsor Town Walks and The Savill Garden
• Discounted rates for Legoland® Windsor, Thorpe Park, Chessington World of Adventures
• The London Pass
• National Express and Eurolines bookings
• Official Windsor Castle Guidebooks
• Books on Windsor and the history of the town
• A range of leaflets and maps of Windsor, London and the surrounding area
• Postcards and stamps.

If you would like more information on how the Royal Windsor Information Centre can help you please call 01753 743900 to talk to an information assistant who will be happy to help you.

2.  How do I know whether the Queen is at Windsor Castle?

The Queen spends many weekends at Windsor Castle.  If she is in residence the Royal Standard flag flies from the Round Tower. The Union flag flies at all other times.

Windsor Castle will normally still be open when the Queen is in residence.

3.  How do I buy tickets for Windsor Castle?

Tickets can be purchased on the day from the Windsor Castle Admissions Centre or can be purchased in advance from Royal Collection's website or by phone on 020 7766 7304.  Many hotels also have tickets available via their concierge desks so do ask if this is available at the hotel at which you are staying.

4.  When does the Guard March/Changing the Guard Occur and where is the best place to see it?

April to the end of July: daily Monday to Saturday (never on a Sunday).  August to March: on alternate days depending on the month but again never on a Sunday.  It is also weather dependent.

At approximately 10:50am the guards march from Victoria Barracks on Sheet Street, up the High Street and into the Castle.  They march back approximately 11:30.

The best place to watch the guards marching is on the High Street, on Castle Hill or outside the Guildhall.  The Changing the Guard ceremony takes place in the Castle so you need to have purchased Castle tickets in order to see this.

5.  Can I take a day trip from Windsor to London?

Windsor is only a short bus or train journey away to Central London. The Green Line bus (702/701) takes around an hour to get to London from Windsor and stops at Hammersmith, Hyde Park, South Kensington, Kensington High Street and Buckingham Palace Road.

You can also get a train from Windsor & Eton Central to London Paddington (with one change at Slough).  The whole journey takes around 30-45 minutes depending on connections.  Alternatively Windsor & Eton Riverside Station operates a direct service to London Waterloo in just under an hour.

If you would some ideas of what to do and see in London please click here

6.  Is there anywhere to leave luggage in Windsor?

Due to security reasons Windsor Town Centre does not have any left luggage facilities.

The only place where luggage in Windsor can be left is at Windsor Castle. All luggage has to be scanned and be able to fit through ‘airport sized’ security scanners. Whilst you are in the Castle you are able to leave your luggage in the cloakroom free of charge but it must be collected before you exit the Castle.

7.  Is Windsor accessible for Wheelchair users?

The nature of the Royal Borough presents some inherent problems common to many historical towns and cities.  The Castle is on a steep hill and some of the shops, restaurants and hotels are less accessible to wheelchair users because of their historic nature.

However, Windsor Castle and Legoland® Windsor – two of the UK's top visitor attractions – are fully accessible to wheelchair users and the Royal Borough’s other attractions are working hard towards improving their facilities for a range of disabilities. If you would like more information visit our Travelling with a Disability page or call Royal Windsor Information centre on 01753 743900.