Coronavirus: what you need to know

Everyone in the Royal Borough of Windsor & Maidenhead takes the health and wellbeing of our residents and visitors seriously.  We will be sharing pertinent information as it is released regarding visiting the Royal Borough as well as advice for all regarding Coronavirus (Covid-19).  Please #StayAtHome and #StaySafe

Last updated: 26 March 2020.

Key Information

• Latest information about Coronavirus (Covid-19) can be found on the UK Government website.
• Many events and activities may have been postponed or cancelled so do check before you make a special journey.
• Visit nhs.uk for health advice and preventative measures including regular handwashing, covering your mouth/nose with tissues when coughing or sneezing then binning those tissues.
• If you think you are displaying symptoms then visit the NHS’s online 111 coronavirus service for medical advice rather than visiting a GP.
• The latest tourism-related news and information for UK tourism businesses on the outbreak of COVID-19, including links to useful information and advice, can be found on VisitBritain's website.
• As of 16 March, the UK government has advised against all unnecessary travel, and has asked the public to refrain from ‘non-essential contact’ for around 12 weeks.  This means that many of the Royal Borough’s businesses are temporarily closing and events are being postponed. We are continually updating details below.
• If you are in the Royal Borough, there are a number of food establishments who have adapted their offer to takeaway options for customers. Please support these businesses where you can, and if you have questions, please check directly with the business in question.
• As of 20 March, cafés, pubs, restaurants, nightclubs, theatres, cinemas, gyms and leisure centres have been asked to close.
• As of 23 March, all non-essential retail stores have been asked to close.
• On 23 March, people were asked to stay at home and only go outside for food, health reasons or essential work; stay 2 metres (6 feet) away from other people; wash hands when returning home.

Cancellations, Closures and Postponements

Information is changing rapidly and so we are aiming to keep this list as up-to-date as we can. Please follow us on Twitter (#VisitWindsor) where we will be sharing information.

Visitor Information Centre

In line with current government advice, the Royal Windsor Information Centre is now temporarily closed although visitors can still phone us on 01753 743900 between 10:00 and 16:00 Thursday to Monday or email us on windsor.tic@rbwm.gov.uk.  We will do our best to respond to your enquiry as soon as possible.

If you have any enquiries regarding tickets or products purchased on our online shop, please phone 01753 743900 between 10:00 and 16:00 Thursday to Monday or email windsor.tic@rbwm.gov.uk. 

Attractions

The following attractions are closed until further notice:
• Ascot Carriages
• Ascot Racecourse
• Bateaux Windsor
• Changing of the Guard (administrative guard mount; sentries will still be posted and guards will change, but there will be no ceremony or music, or guard march through the town)
• Cliveden National Trust
• Eton College Museums
• Escape in 60
• French Brothers Boats
• LEGOLAND Windsor Resort.  Visit https://www.legoland.co.uk/legoland-activities/ to download children's colouring sheets.
• Maidenhead Heritage Centre
• Norden Farm
• The Old Court
• Royal Windsor Racecourse (racing fixtures cancelled until May 2020)
• Runnymede National Trust
• The Savill Building & The Savill Garden (Windsor Great Park remains open to pedestrians and cyclists but the car parks are closed)
• Theatre Royal Windsor
• Windsor Castle (closed from Saturday 21 March until further notice).  Visit the Royal Collection’s online resources for historical facts, insights and fun learning opportunities including games and creative ideas!
• Windsor Escape Experience
• Windsor & Royal Borough Museum

Events

• Parallel Windsor has been postponed to June 2021
• RunFestRun has been cancelled
• Royal Windsor Horse Show, Windsor Endurance and Windsor Pageant have been cancelled
• Windsor Festival Spring Festival has been cancelled.

Fitness, Beauty, Spa and Wellbeing

As of 21 March, all gyms and leisure centres are now closed.

Food and Drink

Some businesses are offering takeaway services and we will highlight restaurants offering takeaway and/or delivery food services here.  Please check each business's website before making a special journey as opening times are subject to change at this time.

• Windsor & Eton Brewery: take home, drive-thru, 'click and collect' and home deliveries
• Caldesi Italian Restaurant and Cookery School's deli and delivery service (within 2 miles of the restaurant in Bray) is open for business everyday 10:00 to 14:30 and 17:30 to 21:30. See the menu and list of produce here.
• Windsor Farm Shop is open for provisions between 10:00 and 16:00 (please note coffee shop is closed).
• The Chippy Maidenhead is open for collection and delivery.

Nightclubs and Bars

As of 21 March, all nightclubs and bars are now closed.

Outdoors and Active

Windsor Great Park: in order to limit the number of people visiting Windsor Great Park, please note that Windsor Great Park car parks are now closed.  The park remains open to pedestrians and cyclists but this is under review.

National Trust: Both Cliveden and Runnymede sites are now fully closed to the public.

Retail

As of 23 March, all retail stores are now closed.

Sporting Venues

All racing fixtures at Ascot Racecourse and Royal Windsor Racecourse have been suspended until at least the end of April.

Theatres, Cinemas and Arts Centres

As of 21 March Norden Farm, The Old Court and Theatre Royal Windsor are all closed.

Guided Tours

Our Blue Badge Guides have cancelled their tours until further notice.  Windsor Tourist Guides are doing daily Instagram posts on Windsor Castle and Windsor town history!