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The nature of the Royal Borough presents some inherent problems common to many historical towns and cities. For instance Windsor Castle is on a steep hill and some of the shops, restaurants and hotels are less accessible to wheelchair users because of their historic nature.
However, our local businesses work hard to provide an accessible environment wherever possible and all should provide accessibility information on their websites. If you have a specific enquiry or need to make a special arrangement please call the business direct or contact the Royal Windsor Information Centre or People to Places ShopMobility.
Destination Access Guides for Windsor and Eton, developed thanks to a partnership between the Royal Borough of Windsor & Maidenhead and AccessAble, are now available.
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VisitWindsor has worked with AccessAble, the UK’s leading provider of detailed disabled access information, to produce the guides which help residents and visitors with access requirements to plan their journeys to and around both towns.
The guides feature local businesses and tourist attractions and make it easier for disabled people and carers to access services and facilities and have a good experience while they are visiting a business or destination. The guides include hotels, restaurants, shops, theatres and train stations and AccessAble’s surveying team collected information, figures, and photographs, with the guides covering everything from parking facilities and hearing loops, to walking distances and accessible toilets. The team considered mobility, sensory, learning difficulty and mental health requirements and, while the main focus is on assisting disabled people and carers, the guides are also relevant for older people and those with anxiety. Visit AccessAble's website or download the AccessAble App. Hard copies will also be available shortly in Windsor, Eton Wick, Ascot and Maidenhead libraries.
People to Places ShopMobility is a mobility equipment hire service based in Windsor and Maidenhead town centres. This fantastic scheme offers a wide range of electric scooters, powered and manual wheelchairs and manual walkers for hire. It’s perfect for anyone with limited mobility.
If you are coming to the Windsor and Maidenhead area, hire mobility equipment for shopping or sightseeing. You’ll find ShopMobility hire available at top local events such as Royal Windsor Horse Show too.
You can hire by the day or book equipment for a few days.
It’s perfect for visitors and residents. Find out more about People to Places ShopMobility in Windsor and Maidenhead.
Click here for AccessAble's Access Guide for Windsor Shopmobility.
The Royal Borough provides a number of transport services and facilities to assist disabled visitors.
Not all of the Borough’s visitor attractions are fully accessible but all are working towards improving their facilities for those with disabilities. Always telephone in advance to discuss your individual requirements. Visit AccessAble's website or download the AccessAble App for access guides to Windsor and Eton.
Windsor Castle is fully accessible but do bear in mind it is situated at the top of a steep hill, and long distances have to be covered on site. Concessionary rates are available for disabled visitors and a companion is admitted free of charge. Accessible toilets and a Changing Places are available. Limited seating is available and registered assistance dogs are welcome. A BSL multimedia tour and an accessible café are available. A number of Wardens are Dementia Friends.
On Windsor Castle’s website you’ll find detailed access information on these options: Mobility access; D/Deaf or hard of hearing; Blind or partially sighted; Autistic visitors. You’ll also find a detailed photo journey to help you plan your visit.
Award-winning facilities allow guests with disabilities and special needs the best possible enjoyment and accessibility. An advisory leaflet is available in advance or on arrival at Guest Services.
Guests can explore the Total Sensory Space in Heartlake City at the LEGOLAND Windsor Resort. The calming space has been specifically designed and put in place for those with additional sensory needs, and is now open at the Resort as a permanent feature for guests to enjoy. www.legoland.co.uk/plan-your-day/before-you-visit/accessibility/
The Savill Garden is easily accessible, with a fairly even terrain that is suitable for both wheelchairs and buggies. For adult visitors with disabilities, we also allow an accompanying able-bodied companion to visit The Savill Garden free of charge, if you require. Disabled facilities, including toilets (accessible with a radar key) are clearly signposted in The Savill Garden Visitor Centre.
Dedicated parking spaces are available close to the entrance of The Savill Garden Visitor Centre, and we have a limited number of non-motorised wheelchairs available to borrow, for use in The Savill Garden and The Savill Garden Visitor Centre. Please note, wheelchairs are available on a first come, first served basis. We do not have electric mobility scooters, but if you have your own then you are very welcome to use it.
There are plenty of clearly marked wheelchair accessible paths throughout the Garden, as well as several benches and seated areas where you can relax and enjoy the views. Please be aware, although the main circular route around the Garden is wheelchair accessible, there is a section with a slight descent and ascent when returning to The Savill Garden Visitor Centre, meaning that companions will need to be fit and able-bodied in order to push a wheelchair in these areas! Find out more on The Savill Garden's website. You may also find this Easy Going Route leaflet for Windsor Great Park useful.
Some riverboat trips present problems to wheelchair users due to the irregular layout of some of the vessels and access at the various embarkation points, so it is wise to telephone the sales office to discuss your requirements.
All staff have completed Tourist Board 'Welcome All' training courses and work hard to make your trip an enjoyable one. www.frenchbrothers.co.uk/grouphire/disabled.php
All Tootbuses are wheelchair accessible and equipped with powered ramps worked by the drivers. Ramps are located at the double doors in the middle of the bus. Please alert the driver of your presence to deploy the ramp and assist you in anything you may need. www.tootbus.com/en/london/help/faq
Theatre Royal Windsor is committed to making its shows accessible to all and programmes a variety of enhanced performances for patrons with additional needs. Wheelchair access for front stalls can be gained at the back of the building via stage door. Find out more about attending a performance with an assistance dog, complimentary companion tickets, assisted listening and forthcoming audio described performances/BSL interpreted and captioned performances.
theatreroyalwindsor.co.uk/whats-on/accessible-performances/
Both have designated parking bays, accessible toilets, hoists into the pools and trained staff. www.leisurefocus.org.uk/
Ascot Racecourse is proud to provide an accessible environment for all racegoers. Visit Ascot’s website for more information on accessible parking and entry, free carer tickets, The Sunflower Lawn and pin/lanyard scheme, wheelchair hire/usage, facilities, auditory assistance and service animals as well as a link to frequently asked questions. www.ascot.co.uk/accessibility-2020
Designated parking spaces available for disabled visitors in main car park. Gardens have hard gravel paths, some steep slopes, undulating terrain and steps. A suggested level access map around gardens available from outside the Information Centre. Wheelchairs and All-terrain Trike and pushchairs are available to hire in advance of visit. Hearing loops are installed at every fixed till point. If you need to bring a carer or essential companion to accompany you as a disabled visitor, you can book a carers ticket free of charge. Accessible toilets. Sensory attraction - fragrant plants in the gardens. Please visit the website and click on ‘facilities and access’ for fullest and latest information. www.nationaltrust.org.uk/cliveden
All public areas of the venue are accessible thanks to lifts, ramped access and adapted toilets. There is an infrared loop system and occasional signed performances for those with hearing disabilities. Please advise the box office of your requirements when booking. www.nordenfarm.org
Wheelchair access, lift to the mezzanine floor, large-print guide and magnifying glass for the partially sighted. Hearing loop. www.stanleyspencer.org.uk/
Visitors with mobility impairments can visit the ground floor rooms although a few stairs are involved. An accessible toilet is available at the adjoining plant centre. www.dorneycourt.co.uk
Viewing area in Members Enclosure; adapted toilets and lifts to hospitality areas. Wheelchair users have free entry and designated parking areas. www.windsor-racecourse.co.uk
Level ground walking tours and specialised walking tours for the visually impaired. Tours can be tailored to suit most requirements. Please visit our Guided Tours page and contact the individual guides for more information.
Public toilets with facilities for disabled people are available, some need a RADAR Key. Keys are available from the attendants.
If you have a specific access or mobility requirement you will find a range of accommodation providers ready to offer you a warm welcome to the Royal Borough of Windsor and Maidenhead.
While many of the Borough’s hotels are historic buildings and are not suitable for wheelchair users they make every effort to take care of guests with disabilities. The more modern hotels are better equipped. Please inform the hotel of your requirements when you make your booking.
Please visit our accessible accommodation page and check the facilities of each property to ensure they meet your needs, or contact the Royal Windsor Information Centre for further assistance.
AccessAble Detailed information about the access to all kinds of places - hotels, restaurants, colleges, tourist attractions, libraries, hospitals, leisure centres - the list goes on!
Tourism For All
Elderly Guide to Windsor
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