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The Royal Borough of Windsor & Maidenhead is one of the UK’s most historic destinations with sites such as Windsor Castle dating back almost a thousand years.
With its strong focus on a warm welcome for all, local businesses and attractions are working hard to provide accessible environments wherever possible to visitors with access requirements and you’ll find helpful and up-to-date accessibility information on their individual websites.
VisitWindsor has worked with AccessAble to produce Destination Access Guides for Windsor, Eton, Ascot and Maidenhead providing detailed factual information on various shops, hotels, restaurants and tourist attractions for visitors with access requirements to enable you to plan your trip. There is more information on this below.
If you have a specific accessibility query, please check out the accessibility information on AccessAble's website or their app, a specific venue’s website or contact the People to Places Shopmobility team.
VisitWindsor has worked with AccessAble, the UK’s leading provider of detailed disabled access information, to produce Destination Access Guides which help residents and visitors with access requirements to plan their journeys to and around the towns of Windsor, Eton, Ascot and Maidenhead.
The guides feature local businesses and tourist attractions and make it easier for disabled people and carers to access services and facilities and have a good experience while they are visiting a business or destination. The guides include hotels, restaurants, shops, theatres and train stations and AccessAble’s surveying team collected information, figures, and photographs, with the guides covering everything from parking facilities and hearing loops, to walking distances and accessible toilets. The team considered mobility, sensory, learning difficulty and mental health requirements and, while the main focus is on assisting disabled people and carers, the guides are also relevant for older people and those with anxiety. Visit AccessAble's website or download the AccessAble App. Hard copies are also available in Windsor, Eton Wick, Ascot and Maidenhead libraries.
Some venues offer mobility equipment, such as wheelchairs, scooters or rollators, that can be borrowed (on a first come, first served basis) or hired. See individual venue websites for more information.
People to Places ShopMobility is a mobility equipment hire service based in Windsor and Maidenhead town centres. This fantastic scheme offers a wide range of electric scooters, powered and manual wheelchairs and manual walkers for hire. It’s perfect for anyone with limited mobility.
You can hire by the day or book equipment for a few days.
If you are coming to the Windsor and Maidenhead area, hire mobility equipment for shopping or sightseeing. You’ll find ShopMobility hire available at top local events such as Royal Windsor Horse Show too.
It’s perfect for visitors and residents. Find out more about People to Places ShopMobility in Windsor and Maidenhead.
Click here for AccessAble's Access Guide for Windsor Shopmobility.
The Long Walk
The Royal Borough provides a number of public toilets with facilities for disabled people. Some need a RADAR Key. Keys are available from the attendants.
Accessible toilets are available at the many of our attractions, shops, restaurants and accommodation providers.
Standard accessible toilets do not meet the needs of all people with a disability. Changing Places toilets have room for carers plus specific equipment (eg a hoist, an adult-sized bed) enabling visitors to get on to a toilet or have their continence pad changed. You will find Changing Places toilets in the following locations:
If you display your blue badge, you can park for free in any bay at all RBWM council car parks, providing you don’t park in a reserved bay.
You can also park on-street in several locations, including dedicated on-street bays for blue badge holders – check out the locations on RBWM’s useful interactive map. (Click on Layers and then select Parking Restrictions - Blue Badge. Other on-street bays are under the general Parking Restrictions tab.)
Trains: The National Rail passenger services website features detailed information about accessible train travel and facilities available on train services into railway stations within the Royal Borough. Find out more about facilities at Windsor & Eton Central, Windsor & Eton Riverside, Maidenhead and Ascot train stations or simply search for other stations in the Royal Borough here.
Buses: Buses have wheelchair access for you to board and have wheelchair spaces which are always prioritised for wheelchair and mobility scooter users. The space can be shared with people that require a pram. For more information on accessibility on bus routes throughout the Royal Borough please call 01628 683880.
Windsor Coach Park: For those with mobility difficulties arriving by coach at Windsor Coach Park in Alma Road there is a lift enabling access up to Windsor town centre.
Taxis: The Royal Borough keeps an accessible taxi list with contact details; find out more about wheelchair and disabled access to Taxis, Private Hire and Hackney Carriage vehicles.
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Pay station at Virginia Water, Windsor Great Park
Whilst not every visitor attraction in the Royal Borough is fully accessible, all are working towards improving their facilities for those with access requirements. Always telephone in advance to discuss your individual needs. Visit AccessAble's website or download the AccessAble App for access guides to Windsor and Eton.
Windsor Castle is accessible but do bear in mind it is situated at the top of a steep hill, and long distances have to be covered on site. Concessionary rates are available for disabled visitors and a companion is admitted free of charge. Accessible toilets and a Changing Places are available. Limited seating is available and registered assistance dogs are welcome. A BSL multimedia tour and an accessible café are available. A number of Wardens are Dementia Friends and the Castle offers monthly dementia-friendly mornings in their Learning Centre.
On Windsor Castle’s website you’ll find detailed access information on these options: Mobility access; D/Deaf or hard of hearing; Blind or partially sighted; Autistic visitors. You’ll also find a detailed photo journey to help you plan your visit.
The LEGOLAND® Windsor Resort strives to make sure that the Theme Park, Resort Hotels and other awesome attractions are easily accessible to all their guests.
An Accessibility Experience Team and Guest Services are on hand to assist before and during visits.
Guests can explore the Total Sensory Space in Heartlake City at the LEGOLAND Windsor Resort. The calming space has been specifically designed and put in place for those with additional sensory needs, and is now open as a permanent feature for guests to enjoy.
Visit Legoland's website for lots of useful information including an Accessibility Guide, Sensory Guide, Ride Access Pass and Carer tickets.
For visitors with access requirements, the Crown Estate have worked with AccessAble to provide detailed access guides for the most popular areas including The Savill Garden, Adventure Play, Virginia Water Lake, The Valley Garden and Windsor Great Park (including the Long Walk and Deer Park).
You can also read the accessibility information on their website here.
French Brothers remain dedicated to providing a high standard of access onto their boats for visitors with special requirements and they continue to improve their facilities every year. Due to the irregular layout of some of the vessels and access at the various embarkation points, please contact the sales team with any special requirements. Find out more here.
Theatre Royal Windsor is committed to making its shows accessible to all and programmes a variety of enhanced performances for patrons with additional needs. Wheelchair access for front stalls can be gained at the back of the building via stage door. Their Access Scheme makes it easier for you to book accessible seats, companion tickets and facilities. It will also ensure their customer-facing staff teams have the information they need in order to make sure you can enjoy first-class customer service. Find out more here.
Both have designated parking bays, accessible toilets and a Changing Places toilet, hoists into the pools and trained staff. Read more here.
Ascot Racecourse is proud to provide an accessible environment for all racegoers. Visit Ascot’s website for more information on accessible parking and entry, free carer tickets, The Sunflower Lawn and pin/lanyard scheme, wheelchair hire/usage, facilities, auditory assistance and service animals as well as a link to frequently asked questions.
Designated disabled bays are available in the Main Visitor Car Park. Manual and all-terrain wheelchairs available to hire from the Info Centre in the Main Visitor Car Park. Accessible toilets and baby-changing facilities are available. Service dogs are welcome across the estate. Some areas of the estate have uneven terrain and unfenced lakes, ponds and riverside. Please visit the website and click on ‘accessibility’ for fullest and latest information.
All performances and workshops spaces at Norden Farm are accessible for those with disabilities. There are lifts throughout the venue, as well as ramped access and adapted toilet facilities. There is also an infra red system in the Courtyard Theatre for customers with hearing difficulties.
Personal assistants accompanying disabled customers will receive a complimentary ticket; please advise at the Box Office when purchasing tickets.
If you require a wheelchair seat, please advise Box Office in advance of the performance. Find out more on Norden Farm's website.
Areas of the gallery have been made as accessible as possible for visitors with access requirements. There is level access to the gallery and exhibition area with a lift to mezzanine floor. The exhibition space is evenly lit. Assistance dogs are welcome. There are public toilets with disabled facilities in the car park around the corner.
Read the access guide here.
The ground floor of the house, and the gardens, are accessible to wheelchairs but the route does incorporate some ramps and gravel paths. It is advisable for wheelchair users to bring a companion on their visit.
The following summary gives general details of what is available to help visitors with disabilities and those with special needs to enjoy the house and grounds:
Please contact Dorney Court by email or telephone in advance of your visit to discuss any particular access requirements. You can also read about the disabled facilities here.
Royal Windsor Racecourse aims to provide an accessible environment for everyone that attends the racecourse including those with access needs and if required, Royal Windsor Racecourse are more than happy to make arrangements to assist with any queries.
Find out more about free tickets for personal assistants, parking, access needs and viewing here.
Level ground walking tours and specialised walking tours for the visually impaired. Tours can be tailored to suit most requirements. Please visit our Guided Tours page and contact the individual guides for more information.
If you have a specific access or mobility requirement you will find a range of accommodation providers ready to offer you a warm welcome to the Royal Borough of Windsor and Maidenhead.
While many of the Borough’s hotels are located in historic buildings, many have adapted themselves in order to make every effort to take care of guests with disabilities. The more modern hotels are even better equipped. Please inform the hotel of your requirements when you make your booking.
Please visit our accessible accommodation page and check the facilities of each property to ensure they meet your needs.
Coming to the Royal Borough and needing support for your visit? Altogether Travel offers care support with accessible holiday and travel services and their holiday/travel companions could be the answer. Visit Altogether Travel for more information.
Parallel Windsor is the UK's national celebration of disability inclusion and wellbeing and is an award-winning annual event that takes place on the iconic Long Walk in the grounds of the majestic Windsor Great Park.
Parallell features a range of challenge events for everybody of all ages, health conditions and abilities. Walk, push or run - there are no cut off times, highlighted by their slogan of 'Start Together, Finish Whenever'.
Parallel Windsor also features a fully accessible Festival of Inclusivity, providing lots of inclusive fun and entertainment for the whole family.
Read more here and watch the best bits, below, from July 2023's event!
AccessAble is a website featuring detailed information about the access to all kinds of places including hotels, restaurants, tourist attractions, libraries, hospitals and leisure centres.
Tourism For All is dedicated to promoting disabled travel, accessibility, and inclusive experiences.
Elderly Guide to Windsor is a useful guide to help you to plan a day out for the elderly in Windsor.
Changing Places toilets offer visitors more space and the right equipment, including a height adjustable changing bench, a peninsular toilet and a ceiling hoist.
Altogether Travel offers everything you need to plan your next supported holiday or travel.
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